Frequently Asked Questions (FAQ) - General
Home Health Services - Browse Questions
What service would I receive from the case manager?

If I need assistance after hours, how do I reach my case manager or someone from Home Health Care?


Question 1

The case manager focuses on delivering personalized services to patients to improve their care. These services involve the following:

  • Advocacy & Education – ensuring the patient has an advocate for needed services and any needed education.
  • Care Coordination/Facilitation – coordinating multiple aspects of care to ensure the patient progresses
  • Continuity/Transition Management – transitioning of the patient to the appropriate level of care needed.
  • Performance & Outcomes Management – monitoring, and if needed, intervening to achieve desired goals and outcomes for the patient
  • Psychosocial Management – assessing and addressing psychosocial needs including individual, familial, environmental, etc.

If I need assistance after hours, how do I reach my case manager or someone from Home Health Care?

HHC personnel answer the phone 24-hours a day, seven days a week,including holidays and weekends. An RN is also on-call 24-hours a day,seven days a week. We are committed to giving you the best in customer service!