1. Introduction
Home Health Care respects your privacy and is committed to protecting personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules, and generally accepted privacy and information security practices.
This policy applies to information collected through our public website, contact forms, service inquiry forms, and related online communication channels.
2. Information We Collect
We may collect the following information when you use our website or contact us:
- Name, first name, last name, or company name.
- Email address and phone or mobile number.
- Service interest, inquiry details, and messages submitted through forms.
- Technical information such as IP address, browser type, device information, pages visited, referring pages, and approximate location derived from analytics tools.
- Cookie preferences and similar technology data.
3. How We Collect Information
We collect information directly from you when you submit a form, contact us by email, phone, WhatsApp, Viber, or other communication channels, or interact with our website. We may also collect limited technical and analytics information through cookies and similar technologies when you consent to analytics cookies.
4. Purpose of Collection
We use personal information for legitimate healthcare service and business purposes, including to:
- Respond to inquiries and service requests.
- Coordinate potential home healthcare, staffing, clinic management, or related services.
- Route inquiries to the appropriate Home Health Care team member.
- Maintain records of website inquiries and communications.
- Improve our website, service information, and visitor experience.
- Protect the website against spam, fraud, misuse, and security threats.
- Comply with legal, regulatory, and administrative requirements.
5. Legal Basis and Consent
We process personal information only when there is a lawful basis to do so. This may include your consent, the need to respond to your inquiry or request, legitimate business interests, compliance with legal obligations, or other lawful grounds recognized under applicable Philippine privacy law.
By submitting a form or contacting us, you consent to the collection and use of your information for the purposes described in this policy. You may withdraw consent where applicable, subject to lawful or contractual limitations.
6. Cookies and Analytics
Our website uses essential cookies that are necessary for basic website operation, security, form handling, and remembering your cookie preference. These cookies cannot be disabled through our banner because the website may not function properly without them.
With your consent, we may use analytics cookies and similar technologies, including Google Analytics, to understand website traffic, page usage, and visitor interactions. Analytics data helps us improve public service information and website usability. You may accept or reject non-essential analytics cookies through the cookie banner or cookie settings.
7. Data Sharing and Third Parties
We do not sell personal information. We may share information only when necessary with trusted service providers and authorized personnel who support website hosting, email delivery, analytics, security, or service inquiry handling.
Our website and communications may use services such as Google Analytics, Google Workspace email, and AWS hosting. These providers may process data on our behalf under their own security and privacy commitments. We may also disclose information when required by law, regulation, court order, lawful request, or to protect our rights, users, patients, personnel, and systems.
8. Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including inquiry handling, service coordination, business recordkeeping, legal compliance, dispute resolution, and security monitoring. Retention periods may vary depending on the nature of the inquiry and applicable legal or operational requirements.
9. Security Measures
We use reasonable organizational, technical, and administrative safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These may include access controls, secure hosting practices, email security measures, recordkeeping controls, and monitoring for misuse or spam.
No website or electronic transmission is completely secure. We encourage visitors to avoid submitting highly sensitive medical details through public website forms unless specifically requested by an authorized Home Health Care representative through an appropriate channel.
10. Your Rights
Subject to applicable law, you may have the right to be informed, access your personal information, request correction, object to processing, request deletion or blocking, withdraw consent, request data portability where applicable, and file a complaint with the National Privacy Commission.
To exercise your rights, please contact us using the details below. We may need to verify your identity before acting on your request.
11. Contact Information
If you have questions about this Privacy Policy or how we handle personal information, you may contact us at:
Home Health Care
Email: info@homehealthcareph.com
Phone: (02) 8920 1445
Mobile: +63 922 833 8994
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, legal obligations, or privacy practices. The updated version will be posted on this page with a revised effective date.